Dear [Recipient's Name],
I hope this message finds you in good spirits.
I am writing to seek your assistance with an issue I have encountered concerning my PSY account. Recently, I noticed a loss of access to the full version of the service, which began just a few days ago. Additionally, I have observed that all progress related to my points accumulation has been removed.
I would like to bring to your attention that my bank account was charged £32.52 on December 2nd. Given this transaction, I believe I should still retain access to my account. It is also important to note that I have not canceled my account, despite the recent increase in pricing which has doubled without prior notification.
I would greatly appreciate your guidance on the necessary steps to restore my full access, as well as any measures that could be implemented to ensure the stability of my account moving forward, thereby minimizing the need for frequent interventions.
Thank you for your attention to this matter. I look forward to your prompt response.
Warm regards,
Anzelika